At The Prudent Merchant, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a 30-day return policy. Please review the following details regarding our return process:
Eligibility for Returns
To be eligible for a return, please ensure that the following conditions are met:
- The return request is made within 30 days from the date of delivery.
- The item is unused, in its original condition, and in the original packaging.
- The item is not listed as a non-returnable or final sale item.
Please note that personalized or customized items, including those with specific engravings or artwork, may not be eligible for return unless there is a defect or error on our part.
To initiate a return, please follow these steps:
- Contact our customer support team within 30 days of receiving your order to request a return authorization. You can reach us through our support email: firstname.lastname@example.org.
- Provide the order number, item(s) you wish to return, and the reason for the return.
- Once your return request is approved, you will receive a return authorization number and further instructions on how to proceed.
- Package the item securely in the original packaging or a suitable alternative to prevent any damage during transit.
- Ship the item back to us using a reliable and trackable shipping method of your choice. Please note that the buyer is responsible for the shipping costs associated with the return.
Refund or Exchange
Upon receiving and inspecting the returned item, we will process your refund or exchange based on your preference and the availability of the product. Please note the following details:
- Refund: If you choose a refund, the original purchase amount minus any shipping charges will be credited back to the original payment method used for the purchase. Please allow for a reasonable processing time for the refund to be reflected in your account.
- Exchange: If you prefer an exchange for a different size, color, or alternative product, we will make arrangements to ship the new item to you once the returned item has been received and processed.
Please note that in the case of an exchange, additional shipping charges may apply.
Certain items are non-returnable and will be clearly indicated on the product page or during the checkout process. These may include perishable goods, personalized items, intimate apparel, and items that are explicitly mentioned as final sale items. Please review the product details and specifications carefully before making your purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly and provide a suitable solution, which may include a replacement, repair, or refund.
If you have any further questions or require assistance regarding our return policy or the return process, please do not hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience with us is smooth and satisfactory.
Please note that The Prudent Merchant reserves the right to amend or modify this return policy at any time. Any changes will be communicated through our website or other appropriate channels.